Privacy Policy

Information we collect

We collect information you provide directly to us and a limited amount of technical information collected automatically when you visit our website.

• Contact details you submit through our forms, such as your name, email address, phone number, organization, and message.
• Correspondence and support requests you send to us.
• Technical data such as browser type, device type, referring pages, and approximate location derived from your IP address.
• Service data processed on behalf of business and enterprise clients under a separate written agreement.

How we use information

• To respond to enquiries, demo requests, and support tickets.
• To deliver, maintain, secure, and improve our software and services.
• To communicate service updates, and — where you have opted in — relevant company news.
• To meet legal, contractual, accounting, and regulatory obligations.

Legal basis for processing

We process personal information where it is necessary to perform a contract with you, where we have a legitimate interest in operating and improving our services, where we have your consent, or where we must comply with a legal obligation.

Client data

When we host or operate systems for a client organisation, that organization is the controller of the data in those systems and ATX acts as a processor. We only process such data according to the client's documented instructions and the terms of our agreement with them.

Sharing and disclosure

We do not sell personal information. We share information only with service providers who help us operate our business (such as hosting, email, and analytics providers), with your organization where applicable, and where required by law or valid legal process.

Data retention

We keep personal information only for as long as needed for the purposes described in this policy, or for the period required by contract or applicable law. Enquiry records are typically retained for up to 24 months unless a longer period is necessary.

Security

We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle, including access controls, encryption in transit, logging, and regular review of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

To exercise any of these rights, contact us at support@atxtechnology.co.

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion of information where we have no continuing lawful basis to keep it.
• Object to or ask us to restrict certain processing.
• Withdraw consent at any time where processing is based on consent.

Cookies

Our website uses only the cookies and local storage needed to run the site and understand aggregate usage. You can block or delete cookies through your browser settings; core pages will continue to work.

Changes to this policy

We may update this policy as our services and legal obligations evolve. Material changes will be reflected in the date shown at the top of this page.

Contact us

Questions about this policy can be sent to support@atxtechnology.co, or by post to Meskel Flower, 3rd Floor, Woreda 03, House No 274, Kirkos Sub-City, Addis Ababa, Ethiopia.